When using a free plugin from the WordPress Repository, it can be difficult to get Support for it in some cases. Luckily, for W3 Total Cache, that is not the case. We provide support for it in a few different ways, and this article will help explain what is needed to get support based on the need you have.
WordPress Repository
The WordPress Repository is probably the most widely used support forum for users of the Free version, which can be obtained from the same location. If you have not upgraded W3 Total Cache to Pro, then this is probably the best way for you to have your question answered by our team of experts.
W3 Total Cache – WordPress Support Forum
BoldGrid Community Portal
You can use our Community forum to pose any question you may have to our Customer Facing Support team. We will do our best to answer as soon as possible, and provide you with the most accurate information we have.
Pro License Account Support
If you have upgraded W3 Total Cache to Pro, and are looking for account support then it is recommended you submit that request directly in your dashboard. The following steps will guide you through the process.
- In the WordPress Dashboard, Navigate to Performance → Support
- In the Form, select the nature of your support request (Options: Billing, Sales, Submit Bug Report, Suggest New Feature)
- Agree with the Terms and Conditions, then click Next Page
- Fill out any relevant details, and we will get back to you as soon as possible
If you have not purchased a Pro License, we recommend either using the Feedback Portal above, or the WordPress Support Forum. Pro License Account Support is not for free users of the plugin.
Premium Services / Configuration Support
If you are looking for a performance audit, or configuration support from our team of experts, then you would use the Support Form located within the W3 Total Cache Dashboard. The following steps will guide you in submitting this type of request.
- In the WordPress Dashboard, Navigate to Performance → Support
- In the Form, select the nature of your support request. You can choose from:
- Performance Audit / Consultation
- Plugin Configuration
- SSL Performance Setup
- CDN Configuration: Full Site Delivery
- Hosting Environment Troubleshooting
- Eliminate Render-Blocking Javascript
- Agree with the Terms and Conditions, then click Next Page
- Fill out any relevant details, and we will get back to you as soon as possible
Our Premium Services are paid, and will be provided with a quick turn around. We guarantee our work, and if unsatisfied, we offer a no questions asked money back guarantee.
GitHub Bug Reporting and Issue Tracker
If you are an advanced user, feel free to drop by our GitHub repositories, where we maintain the community version and drop in a bug report or feature request. We are actively seeking new contributing members, so please feel free to also submit any pull requests you may have.
GitHub – W3 Total Cache Repository
W3 Total Cache
You haven't seen fast until you've tried PRO
Full Site CDN + Additional Caching Options
Advanced Caching Statistics, Purge Logs and More
Everything you need to scale your WordPress Website and improve your PageSpeed.
Philippe says:
I have purchased the pro version. When going to the W3Edge url, it shows me an expiration date of 2022/02 (way in the future)… But then in the dashboard of the plugin, it states that I am using the Community version. I then go to the General Settings, enter the license key in the Licensing section, verify the license key, and it states the ‘License Key is Correct’. I then save all settings.
Nevertheless all of this, the dashboard continues to report I am using the community version.
How may I overcome this and have my pro version activated?
Jesse says:
Hi Phillippe-
From what you’ve described, you’ve already done the typical steps to troubleshoot the license key. Can you reach out to our billing and pro support team so they can take a closer look? You can reach them using the Performance > Support tab in your WordPress Dashboard, or you can use this form to get in touch directly.